After the first season, I noticed that the firing pin was not recessing back into the breech face bushing. Basically, once the gun was fired it could not be fired again without pushing the firing pin back into the bushing. I concluded that the firing pin spring must be either broken or dirty. I tried again and again to remove the breech face bushing....without success. Fortunately CVA offers a lifetime warranty on all of their rifles! I packaged the gun up, filled out an easy form found here and mailed it back to the factory for repair.
To my surprise, within 3 weeks I had my gun back! The repair was free of charge and the shop performed the following:
- Repaired the bushing and cleaned the firing pin and firing pin hole
- Cleaned the entire gun (top to bottom!!!!)
- Sent a tube of good grade cleaning gel
- Best of all they attached a 30% off VIP discount coupon good on one item...even one of their rifles!
Customer service like this is what keeps folks coming back to buy more guns as well as recommending these guns to fellow hunters and shooters. I was very impressed with the job they did and the speed in which they performed the repair.
I'll get off my soap box now and let you take a look at their rifles...if you are in the market for a new muzzle loader, take a look!